Privacy Policy

Last updated: 4th November 2025

The Marketing Collab (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, store, and disclose your personal information when you interact with us, our website, and our services.

1. Personal information we collect

The types of personal information we may collect include:

  • Your name, email address, phone number, and business name

  • Job title or role

  • Billing and payment details

  • Information provided through our website forms, email enquiries, or subscriptions

  • Information about your use of our website (via cookies and analytics tools)

  • Any other information you voluntarily provide to us in the course of doing business

We only collect personal information that is necessary to provide our services and operate our business effectively.

2. How we collect personal information

We collect personal information in a number of ways, including:

  • Directly from you, when you:

    • Contact us via email, phone, or our website

    • Engage us for marketing or event services

    • Subscribe to our newsletters or marketing materials

    • Participate in surveys, promotions, or events

  • Automatically, when you:

    • Visit our website (via cookies, analytics, or tracking technologies)

You can control your cookie settings through your browser preferences.

3. Why we collect your personal information

We collect and use your personal information for purposes such as:

  • Providing our marketing and event services

  • Responding to enquiries and managing client relationships

  • Sending updates, newsletters, and promotional content (you can opt out at any time)

  • Managing billing, payments, and accounts

  • Improving our website, services, and user experience

  • Complying with legal and regulatory obligations

4. Disclosure of personal information

We may disclose your personal information to:

  • Our trusted contractors, service providers, and partners who assist us in delivering our services (such as web developers, email platforms, and analytics providers)

  • Professional advisors (e.g. accountants, legal counsel)

  • Government or regulatory authorities where required by law

We ensure that any third parties we work with are bound by confidentiality and privacy obligations consistent with this policy.

We do not sell or rent personal information to any third parties.

5. Data storage and security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Your information may be stored electronically (on secure servers or cloud platforms) or in limited hard copy form. While we take care to secure your data, we cannot guarantee the security of information transmitted over the internet.

6. Access and correction

You have the right to access and request correction of your personal information held by us.

To make a request, please contact us using the details below. We may need to verify your identity before providing access.

7. Direct marketing

We may use your personal information to send you updates, news, or marketing materials related to The Marketing Collab. You can unsubscribe from these communications at any time by following the link in our emails or contacting us directly.

8. Website analytics and cookies

Our website may use cookies and similar technologies to collect data about visitor behaviour, such as pages viewed and time spent on the site. This helps us improve our website and services.

We may use tools such as Google Analytics or similar platforms, which may store data on servers outside Australia. You can disable cookies in your browser if you prefer not to have this information collected.

9. Overseas disclosure

Some of our third-party service providers (such as email and cloud storage providers) may be located outside Australia. Where this occurs, we take reasonable steps to ensure that your information is handled in accordance with Australian privacy standards.

10. Links to other websites

Our website may contain links to other websites operated by third parties. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any external sites you visit.

11. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on our website.

12. Contact us

If you have any questions or concerns about this Privacy Policy or the way we handle your personal information, please contact:

The Marketing Collab
Email: janella@themarketingcollab.au
Website: www.themarketingcollab.au

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.